Cardiff Business School People

Dr Ann Esain

Lecturer in Logistics and Operations Management

+44 (0) 29 208 70304
D30, Aberconway Building, Colum Drive, Cardiff, CF10 3EU

Teaching commitments

  • MBA Operations Management (Lean Thinking, Six Sigma and Theory of Constraints, etc), Supply Chain Management and Systems Theory
  • MPA Lean in Service related to Policy Deployment
  • MSc Six Sigma and Quality
  • Associate of Warwick Medical teaching on the Clinical Systems Improvement Courses
  • Guest lecturer in Australia, Italy and England
  • Executive Short and Bespoke Courses for the Lean Entreprise Research Centre

Research interests

  • Citizen value
  • Clinical systems improvement
  • Healthcare and public sector
  • Operations management
  • Quality management
  • Strategy and whole systems thinking

Ann has led the following projects

Lean in healthcare

1 March 2009 to 28 February 2011

Sponsored by EU

Led by Dr Ann Esain

Award type: Research

Ann has contributed to the following projects

Leadership development - evaluation (Phase 1)

20 March 2012 to 18 July 2012

Sponsored by Neath Port Talbot County Borough Council

Led by Prof Z Radnor with Dr Ann Esain

Award type: Research

Process improvement approaches in public sector improvement

1 March 2010 to 29 April 2011

Sponsored by Wales Audit Office

Led by Mr S Elias (formerly Cardiff Business School) with Dr Ann Esain, Miss Sarah Lethbridge and Mr B Evans (formerly Cardiff Business School), Dr K Zokaei (formerly Cardiff Business School)

Award type: Research

PhD supervision research interests

  • Citizen value
  • Clinical systems improvement
  • Healthcare and public sector
  • Operations management
  • Quality management
  • Strategy and whole systems thinking

Grant secured to measure impact of Academic Health Science Network

Wednesday 12 February 2014

The West of England Academic Health Science Network (WEAHSN) has awarded a research grant to Cardiff Business School of £250,000 over 5 years to design and implement a framework for evidencing the value of its network.

Implementation guidelines published for an electronic supplier Kanban

Thursday 3 October 2013

A new research article provides generic implementation guidelines for an electronic supplier Kanban in the form of an eight-step implementation Framework.

Additional activities

  • Part of the newly formed group to develop the British Academy of Management Special Interest Group for Operations Management (to be fully active in 2014).
  • A member of a number of cross disciplinary research groups at Cardiff University since their inception including Improvement Science (led by the School of Nursing and Midwifery Studies formed 2011) and Centre for Health Organisation and Policy Studies (led by Cardiff Business School formed in 2010).
  • Editorial Board Member 2003- 2006 for the International Journal of Six Sigma and Competitive Advantage.
  • Founder of the Service Sector and Health Group (SSHG) for the Lean Enterprise Research Centre in 2003.
  • National HRM award in 2004, for improvement of patient care through the application of lean thinking.
  • Adviser and systems improvement facilitator supporting Westland Helicopters (2005) to achieve MX Manufacturing Excellence Award (Institute of Mechanical Engineers) in IBM Change Management Category.
  • Adviser and systems improvement facilitator supporting Johnson and Johnson (OCD) who were presented with the corporate quality award 2004 which was the first time this award has been made outside of the USA.
  • Strategic advisor to the NHS Modernisation Agency and National Leadership and Innovation Agency for Healthcare, Wales.
  • Smart Link Research Fellow 2001 delivering lecturers to small - medium enterprises in Australia on the subjects of Supply Chain Management, Lean Thinking and Six Sigma.
  • Received the European Benchmarking Forum Award 1998 for best academic paper (see publications).


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