Ms Ann Esain

Teaching profile

MBA Operations Management (Lean Thinking, Six Sigma and Theory of Constraints, etc), Supply Chain Management and Systems Theory
MPA Lean in Service related to Policy Deployment
MSc Six Sigma and Quality
Associate of Warwick Medical teaching on the Clinical Systems Improvement Courses
Guest lecturer in Australia, Italy and England
Executive Short and Bespoke Courses for the Lean Entreprise Research Centre

Research interests

- Healthcare and Public Sector
- Operations Management, Quality Management, Strategy and Whole Systems Thinking, Citizen Value, Clinical Systems Improvement

Selected publications

Esain A., Armitage S. & Griffiths D.,(2001). Service provision of the cherished transfer process – how to meet the customers needs, IPSERA Conference Proceedings, June 2001.

Esain A., (2001). New Product Processes for the Welsh Auto Industry and the implications for business support provision – Two Supply Chain Cases Studies. ESIAM Conference Proceedings, June 2001.

Esain A., Griffiths D. and Hines P., (2001). Performance Evaluation within the DVLA, pp. 197-206 in Erridge A., Fee R. and McIlroy J. (eds), Best Practice Procurement: Public and Private Sector Perspectives, Aldershot: Gower, ISBN 0566083663.

Bateman N., Esain A. & Hines P., (2003). Structuring Lean Learning. EUROMA Conference Proceedings, June 2003, Lake Como, Italy.

Esain A., (2004). An Elegant and Effective Process for Acute Healthcare – The Hidden Hospital: A Case Study for General Surgery, EUROMA.

Esain A. and Massey L., (2004). Value and Performance Measurement – A pilot study of the NHS staffing strategy. PMA Conference, Cranfield.

Rowland H., Catherwood P. and Esain A., (2004). Six Sigma for Small to Medium Enterprises. The first international conference on six sigma, Optimising six sigma to improve your bottom line, 16-17th Dec 2004, Glasgow, p97-109. ISBN 1-903661-69-2.

Esain A. and Rich N., (2005). Chapter 7, Exploring Patient Pathways: A Grounded Approach to Managing Complexity. In: Tavakoli, M and Davies, H (Eds), Reforming Health Systems: Analysis and Evidence, Strategic issues in health care management, University of St Andrews, pp 83-97.

Esain A., Catherwood P. and Rowland H., (2005). A new approach to Six Sigma training – Welsh SME’s needs and wants discussed, EUROMA Conference Proceedings, Budepest.

Massey M. and Esain A., (2005). Managing with Difficulty, ANZAM Canberra, Australia 7-10th December 2005.

Esain A., (2006). Problem Solving, TQM and Six Sigma, In: Rich N., Bateman N., Esain A., Massey L. and Samual D., (2006). Lean Evolution Lessons from the Workplace. Cambridge University Press, Cambridge.

Rich N., Esain A. and Bateman N., (2006). Understanding your organisation, In: Rich N., Bateman N., Esain A., Massey L. and Samual D., (2006). Lean Evolution Lessons from the Workplace. Cambridge University Press, Cambridge.

Bateman N. and Esain A., (2006). Sustainability, In: Rich N., Bateman N., Esain A., Massey L. and Samual D., (2006). Lean Evolution Lessons from the Workplace. Cambridge University Press, Cambridge.

Esain A. and Rich N., (2006). Streaming in Acute Healthcare, The proceedings of the EUROMA Conference, Moving Up the Value Chain, Glasgow, Vol 2, pp819-828.

Esain A., Angel L. and Robertson K., (2006). The Application of Six Sigma within Healthcare, The Proceedings of the EUROMA Conference, Moving Up the Value Chain, Glasgow, Vol 2, pp829-838.

Esain A. and Massey M., (2006). Value relationships and effectiveness – pilot study in health, International Journal of Productivity and Performance Management, Vol 55, No 2, pp 143-154.

Esain A., (2006). The Hidden Hospital. Cardiff Business School Working Paper Series, L2006/12 www.cardiff.ac.uk/carbs/research/working_papers/logistics.html.

Esain A. and Rich N., (2006). Patient Streaming and Patient Flow in Acute Healthcare, Cardiff Business School Working Paper Series, L2006/21 www.cardiff.ac.uk/carbs/research/working_papers/logistics.html

Esain A., Angel L. and Robertson K., (2006). Solutions for problems: The NHS, Lean Thinking and Six Sigma, Cardiff Business School Working Paper Series, L2006/24 www.cardiff.ac.uk/carbs/research/working_papers/logistics.html

Massey, L., Esain, A., and Williams, S (2007). Why is cooperation so hard?, BAM, September 2007, Warwick

Esain. A., Williams, S and Massey, L (2008). Combining planned and emergent change in a Healthcare Lean Transformation, Public Money and Management, Vol 28 No 1 pp21-26 Feb 2008

Esain, A., Williams, S., Caley, L and Cooke, M (2008) An evaluation of lean and systems improvement training and education in healthcare, POMS conference proceedings, San Diego, California, May, 2008, Accepted for presentation

Massey, L., Esain, A and Wallis, M., (2008). Managing the complexity of nurse shortages: A case study of bank and agency staffing in an acute care Trust in Wales, UK, International Journal of Nursing Studies, Accepted for publication, available for download from the journal website

Activities

Founder of the Service Sector and Health Group (SSHG) for the Lean Entreprise Research Centre in 2003

Editorial Board Member 2003- 2006 for the International Journal of Six Sigma and Competitive Advantage

National HRM award in 2004, for improvement of patient care through the application of lean thinking.

Adviser and systems improvement facilitator supporting Westland Helicopters (2005) to achieve MX Manufacturing Excellence Award (Institute of Mechanical Engineers) in IBM Change Management Category.

Adviser and systems improvement facilitator supporting Johnson and Johnson (OCD) who were presented with the corporate quality award 2004 which was the first time this award has been made outside of the USA.

Strategic advisor to the Modernisation Agency and National Leadership and Innovation Agency for Healthcare, Wales.

Smart Link Research Fellow 2001 delivering lecturers to small - medium enterprises in Australia on the subjects of Supply Chain Management, Lean Thinking and Six Sigma.

Received the European Benchmarking Forum Award 1998 for best academic paper (see publications below).

Founder of the Service Sector and Health Group (SSHG) for the Lean Entreprise Research Centre in 2003

Editorial Board Member 2003- 2006 for the International Journal of Six Sigma and Competitive Advantage

National HRM award in 2004, for improvement of patient care through the application of lean thinking.

Adviser and systems improvement facilitator supporting Westland Helicopters (2005) to achieve MX Manufacturing Excellence Award (Institute of Mechanical Engineers) in IBM Change Management Category.

Adviser and systems improvement facilitator supporting Johnson and Johnson (OCD) who were presented with the corporate quality award 2004 which was the first time this award has been made outside of the USA.

Strategic advisor to the Modernisation Agency and National Leadership and Innovation Agency for Healthcare, Wales.

Smart Link Research Fellow 2001 delivering lecturers to small - medium enterprises in Australia on the subjects of Supply Chain Management, Lean Thinking and Six Sigma.

Received the European Benchmarking Forum Award 1998 for best academic paper (see publications below).